Shift/ Duty Manager

Hiring company: Global Advisory Associates Ltd Source: Careers-Page.com Urgent Hiring: Shift / Duty Manager Shift Manager / Duty Manager – Front Office Experience Required Department: Operations / Front Office Employment Type: Full-Time About the Role We are seeking experienced Shift/Duty Managers with a strong Front Office background to provide operational leadership across the hotel during assigned shifts. This is a highly visible role requiring sound judgement, excellent guest-service skills, and the confidence to address operational concerns across multiple departments. Key Responsibilities • Serve as the senior operational contact during assigned shifts. • Maintain a visible presence throughout the hotel. • Inspect guest and public areas and identify operational concerns. • Support Front Desk operations during peak periods. • Handle escalated guest concerns and service recovery. • Coordinate with Housekeeping regarding room readiness and cleanliness. • Follow up with Engineering on maintenance and out-of-order room concerns. • Monitor Food & Beverage and other guest-facing operations as required. • Ensure operational issues are communicated and resolved promptly. • Prepare clear shift reports and handovers. • Reinforce service standards, professionalism, and employee accountability. • Respond appropriately to emergencies, incidents, or unusual situations. • Ensure guest concerns are not merely logged but followed through to resolution. Qualifications • Minimum 3 years of hotel operations experience. • Strong Front Office experience required. • Previous supervisory or Duty Manager experience preferred. • Excellent guest-service, judgement, and service-recovery skills. • Strong communication and conflict-resolution capabilities. • Ability to make sound decisions under pressure. • Strong attention to detail and operational awareness. • Flexible availability, including evenings, weekends, and holidays. All applications are handled in strict confidence.