Senior Risk Process Analyst

Hiring company: KPMG in Jamaica Source: LinkedIn Jamaica OVERVIEW: KPMG Jamaica operates the Jamaica Extended Support Services (JESS), a delivery center based in Kingston that is contracted to provide back-office support to KPMG United States (the Client). The Client’s Risk Management – Ethics & Independence (RM–I) SoQC Risk team is expanding its operations at JESS to enhance agility, efficiency, and service delivery. As part of this expansion, the team provides Process Excellence support to Legal, Risk Management and Compliance (LRMC) stakeholders by documenting and assessing business and risk management processes, developing clear process narratives and visual documentation, supporting risk assessment activities, and identifying opportunities to improve process quality and efficiency. JOB SUMMARY: The role supports the documentation and assessment of risk management process by engaging stakeholders, analyzing information and developing clear process narratives, flowcharts and related deliverables. The role collaborates with stakeholders to identify information gaps, support risk assessment activities, and use technology and approved AI tools to enhance the quality and efficiency of documentation. This role reports primarily to the JESS RM - I Risk Manager on operational performance but will also take direction from other SoQC- Risk team members who are accountable for supported work. JOB RESPONSIBILITIES: Service Delivery • Coordinate multiple ongoing initiatives by maintaining project plans, tracking action items, monitoring deadlines, and preparing status updates. • Supports and, where appropriate, lead stakeholder interviews and process walkthroughs to gather information about business and risk management processes. • Develop process narratives, maps, and flowcharts that clearly document end-to-end workflows, key activities, risks, controls, roles, and responsibilities. • Collaborate with stakeholders to validate information, resolve inconsistencies, and address documentation gaps. • Maintain process documentation in accordance with established templates, methodologies, and quality standards. Assist with evaluating existing policies, procedures and processes against identified risks. • Assist with preparation of SoQC Risk Process Excellence deliverables. • Execute tasks of priority with limited supervision; manage a queue of multiple tasks that have both long-term and short-term deadlines. • Coordinate with LRMC stakeholders to monitor project activities, track open items, facilitate follow-up actions, and support timely completion of assigned tasks. • Apply critical thinking and “big picture” mindset to project intake, tracking, and reporting. • Contribute to and support the implementation of continuous improvement initiatives such as automation, AI, and procedural enhancements. • Proactively identify opportunities for innovation within executed tasks, processes, and projects that contribute to the improved efficiency and effectiveness of the workgroup. • Monitor risks, issues, and dependencies; escalate concerns to leadership and support development and tracking of mitigation activities. • Support implementation of strategic and operational improvement initiatives under the direction of Process Excellence leadership. • Create and adhere to effective and measurable client service processes, policies, and standards. • Perform other operational tasks, as needed. • Assist with special projects, as needed. EDUCATION/EXPERIENCE: • Bachelor’s degree from an accredited college/university • Minimum of two (2) years’ relevant work experience in risk management, risk assessments, audit or assurance or related field • Ability to manage project and process activities with limited supervision and exercise sound judgment within established procedures and guidelines. • Strong verbal and written communication, problem-solving, research, analytical, and independent judgement skills to support an environment driven by customer service and teamwork. • Ability to work well independently and within a team. • Strong organizational and time management skills; ability to adhere to deadlines. • Strong attention to detail and thoroughness • Ability to build relationships and credibility with numerous stakeholders. • Proficiency in Microsoft Office products, Power Platform tools, and experience using AI-enabled productivity tools such as Microsoft Copilot and similar technologies. • Experience documenting business processes and workflows. • Experience preparing reports, presentations, or process documentation. • Knowledge of risk assessment, controls, governance, or quality management concepts. SPECIAL CONDITIONS: • JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs. • You are expected to use KPMG-approved Generative AI tools to support your daily work tasks. • Expected to work in a fast-paced team environment. • Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities. • May be required to work extended hours periodically or on public holidays. Join us and make a difference in the world of ethics and compliance! Learn more about us here: K-JESS Homepage © 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.