Guest Experience Expert

Our work is about more than just facilitating smooth check-in and check-out for our guests. Beyond that, it's about creating an experience that is unique and memorable for each guest. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be mobile and do what needs to be done at every moment. Whether they're completing operational tasks, handling guest requests, finishing reports, or sharing information about local events and highlights, Guest Experience Experts transform these transactions into part of the guest experience. Regardless of your position, there are fundamental things required for success: creating a safe work environment, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication are professional. Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in a variety of tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts perform these tasks well (and other reasonable tasks requested of them) so that guests are satisfied and the hotel operates smoothly. DESIRABLE SKILLS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the rich blend of cultures, talents, and experiences our associates bring. We are committed to not discriminating based on disability, veteran status, or other characteristics protected by applicable law. At Courtyard, we are passionate about better serving the needs of travelers worldwide. This has inspired us to create the first hotel designed specifically for business travelers, and the modern Courtyard experience empowers guests, whatever the reason for their travel. We are looking for people who achieve their goals and are passionate about delivering a guest experience that goes beyond expectations, who enjoy being part of a small but ambitious team, and who love learning and constantly improving—all while having fun. When you join Courtyard, you join a portfolio of brands under Marriott International. You'll be where you can do your best work, you'll begin fulfilling your purpose, you'll be part of an incredible global team, and you'll become your best self.