Guest Experience Expert

Our work is not simply about making the guest check-in and check-out process smooth. Beyond that, it's about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the initiative to offer a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at each moment. Whether they're performing operational tasks, handling guest requests, completing reports, or sharing information about local events and highlights, Guest Experience Experts ensure that these transactions become part of the guest experience. Regardless of your position, there are a number of fundamentals for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication are professional). Guest Experience Experts are always on the move (standing, sitting, walking for extended periods) and engage in a variety of tasks (moving things, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts always perform these tasks well (and other reasonable tasks requested of them) so that guests are satisfied and the hotel runs smoothly. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to job opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our great strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating based on disability, veteran status, or other characteristics protected by applicable law. At Courtyard, we are passionate about better serving the needs of travelers around the world. This has inspired us to create the first hotel designed specifically for business travelers, and that's why the current Courtyard experience empowers guests, regardless of their reason for travel. We are looking for people who accomplish their goals and are passionate about delivering a guest experience that goes above and beyond, who enjoy being part of a small but ambitious team, and who love learning and continuously improving, all while having fun. When you join Courtyard, you join a portfolio of brands with Marriott International. You'll be where you can do your best work, you'll begin fulfilling your purpose, you'll be part of an incredible global team, and you'll become your best self.