Organizational Effectiveness & Total Rewards Associate Director

Hiring company: Digicel Group Source: LinkedIn Jamaica Job Profile Why this role matters: We are seeking an Organizational Effectiveness & Total Rewards Associate Director to shape how our organization is designed, planned, rewarded, and enabled through technology. In this role, you will partner with senior business leaders and functional stakeholders to translate business strategy, workforce priorities, and financial objectives into effective organizational structures, workforce plans, job architectures, and total rewards programs that drive enterprise performance. Leveraging workforce analytics, people-cost insights, market intelligence, and HR technology, you will help leaders make informed decisions that enhance organizational effectiveness, strengthen talent outcomes, and optimize workforce investments. You will also play a key role in modernizing processes through automation, advanced analytics, and responsible applications of artificial intelligence. This opportunity is ideal for a commercially minded HR leader who combines strategic thinking, analytical rigor, stakeholder influence, and disciplined execution. You will have the opportunity to build scalable capabilities, strengthen governance, improve the employee and leader experience, and contribute directly to sustainable business performance across a complex, multi-country environment. Areas of Impact and Key Deliverables: • Partner with business leaders to design organizational structures, workforce strategies, and total rewards programs aligned with business and financial objectives • Lead workforce planning and people-cost management activities, including budgeting, forecasting, scenario modeling, and workforce investment analysis • Develop and maintain job architecture frameworks, market-based compensation structures, pay equity practices, and benefits programs that support organizational goals • Generate actionable insights from workforce, financial, productivity, and talent data to inform decision-making and organizational priorities • Establish governance frameworks, decision rights, and operating standards across organizational design, workforce planning, total rewards, workforce analytics, and HR data management • Drive cross-functional initiatives that improve organizational effectiveness, operational efficiency, and employee experience • Leverage HR technology, analytics, automation, and artificial intelligence to improve decision quality, streamline processes, and strengthen workforce insights • Influence and collaboration with stakeholders across Human Resources, Finance, Technology, Legal, and business functions within a matrixed environment Education and Professional Credentials: Bachelor’s degree in Business Administration, Human Resources, Economics, Finance, Industrial/Organizational Psychology, Data Analytics, or related discipline An advanced degree and/or professional certifications in compensation, rewards, HR analytics, organization design, workforce planning, project management, or change management are preferred Experience and Expertise • 10+ years of progressive experience in organizational effectiveness, workforce planning, job architecture, compensation, and benefits across complex, multi-country and/or multi-business-unit environments, with a proven track record of delivering organizational design, workforce planning, and total rewards solutions that improve organizational effectiveness and business performance. • Ability to leverage workforce, financial, productivity, and talent data to inform organizational design, workforce strategy, and business decision-making • Leadership of people-cost management processes, including budgeting, forecasting, scenario modelling, and executive advisory on organizational effectiveness, job architecture, and compensation matters • Design of compensation, benefits, job architecture, market pricing, pay equity, and related people programs • Establishment of governance frameworks, decision rights, and operating standards across compensation, benefits, organizational design, workforce analytics, and HR data management • Application of HR technology and HRIS platforms, analytics, automation, and artificial intelligence to improve decision-making, operational efficiency, and employee experience • Proven ability to lead cross-functional initiatives and influence senior stakeholders across Human Resources, Finance, Technology, Legal, and business functions within matrixed organizations Leadership and Business Competencies: • Strategic Judgment: Translates complex organizational, workforce, and rewards challenges into practical business solutions • Stakeholder Influence: Builds alignment and credibility across stakeholders through clear communication and sound judgment • Systems Thinking: Connects organization design, workforce capability, cost, performance, and rewards into an integrated workforce strategy • Transformation Leadership: Leads change from design through implementation, adoption, and continuous improvement • Business Acumen: Integrates workforce, operational, and financial considerations into practical business decisions and recommendations