Administrative Services Specialist

Hiring company: KPMG in Jamaica Source: LinkedIn OVERVIEW: KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide office support to its member firm KPMG United States ("the Client"). The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team including, but not limited to customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel. Team members interact with customers at the highest level within the organization. JOB SUMMARY: In this role, you will ensure the efficient execution of key service delivery tasks within Clients' Administrative Services processes. You will provide proactive customer communication, collaborate with KPMG internal teams, and support various client requests. You will also assist with training new joiners, upskilling team members, and supporting junior staff with subject matter expertise. You will perform quality reviews, conduct random audits, and facilitate best practice sessions to enhance process improvements. Additionally, you will interact with Client stakeholders to resolve inquiries and suggest process improvements, including automation efficiencies. You'll manage workflow allocation backup, when necessary, oversee client engagement management tasks like creating invoices and drafting engagement letters, and execute document formatting and processing functions. Your role will also involve coordinating travel and meeting logistics, conducting client and market research, and preparing materials for training events, ensuring that all aspects of service delivery align with quality and efficiency standards. JOB RESPONSIBILITIES Service Delivery • Assist with day-to-day administrative services requests, which include but are not limited to, customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel • Provide proactive customer communication and prompt responses to messages • Collaborate with KPMG internal teams to support requests • Assist in the training of new joiners on in-scope tasks • Provide and or assist with refreshers training/ upskilling of existing team members • Provide subject matter expertise and work with the team leads to provide next level support for junior team members • Assist with quality review and quality assurance initiatives • Assist with and conduct random audits in keeping with the quality management process and other standard operating procedures. • Contribute to and facilitate best practice sessions to guide process improvement • Conduct research to resolve case issues by reviewing vendor information, previous employee correspondence, leveraging Client systems, etc.) • Interact with Client stakeholders daily to resolve questions and/or provide updates • Provide Client with ideas on process improvements such as performing the work differently or through automation efficiencies • Provide workflow allocation back up support when the team lead is not available and/or if the service delivery requires the additional support • Support client engagement management, including creating and managing invoices, drafting client engagement letters • Using firm standard templates, conducting time and expense reconciliations, processing payables, and other activities • Format documents which include compiling/editing spreadsheets using intermediate and advanced Excel functions and editing PowerPoint presentations • Process purchase requisitions and invoices • Perform updates and edits using a Client Relationship Management program • Research and book travel reservations, • Coordinate and schedule conference rooms for meetings • Conduct client and market research • Update and format resumes for inclusion in proposals or posting on KPMG portal • Assist with materials to support internal and external training events EDUCATION/EXPERIENCE • Bachelor’s degree Business Administration or related field from an accredited college/university • Minimum of three (3) years’ relevant work experience in administrative services within a large professional services environment • Ability to adapt to structured and unstructured ways of working in a changing and growing environment • Solid verbal/written communication, problem-solving, analytical, and independent judgement skills to support an environment driven by customer service and teamwork. • Ability to work independently and work well within a team. • Strong organizational and time management skills; ability to adhere to deadlines. • Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook. SPECIAL CONDITIONS • Expected to work in a fast-paced team environment • Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities • May be required to work extended hours periodically or on public holidays • Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needs We thank all interested applicants however, only shortlisted candidates will be contacted. Learn more about K-JESS here: K-JESS Homepage © 2025 KPMG, a Jamaican partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.