Guest Service Expert

Our work is not simply about serving food at a table for our guests to enjoy until they ask for the check. Beyond that, we want to create an experience that is memorable and unique (setting aside the food and beverage). Our Guest Service Experts take the initiative in offering a full range of services designed to ensure guests enjoy the experience. Whether they're setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts make transactions part of the guest experience. Regardless of your position, there are a number of fundamentals for success: creating a safe work environment, following company guidelines and procedures, maintaining quality standards, and ensuring your uniform, personal appearance, and communication are professional. Guest Service Experts are constantly on the move (standing, sitting, walking for long periods, moving across sloped surfaces that are not always uniform and sometimes slippery), reviewing menus (reading and verifying information), and engaging in all types of tasks (moving things, lifting, carrying, pushing, and placing objects under 50 pounds without assistance; reaching high places and bending, and performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Experts always perform these tasks well (and other reasonable tasks requested of them) so that guests are satisfied and the hotel operates smoothly. DESIREABLE SKILLS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. Relevant work experience: Less than 1 year of relevant work experience. Supervisory experience: No supervisory experience required. License or certification: None At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to job opportunities. We actively promote an environment where the diversity of backgrounds of our associates is valued and celebrated. Our great strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating based on disability, veteran status, or other characteristics protected by applicable law. At Courtyard, we are passionate about better serving the needs of travelers around the world. This has inspired us to create the first hotel designed specifically for business travelers, and that's why the current Courtyard experience empowers guests, regardless of why they're traveling. We are looking for people who meet their objectives and are passionate about delivering a guest experience that goes beyond expectations, who enjoy being part of a small but ambitious team, and who love learning and constantly improving, all while having fun. When you join Courtyard, you join a portfolio of brands with Marriott International. You'll be where you can do your best work, you'll begin to fulfill your purpose, you'll be part of an incredible global team, and you'll become your best self.