Guest Service Expert

Our work isn't just about serving food at a table for our guests to enjoy until it's time to ask for the check. Beyond that, we want to create an experience that is memorable and unique (setting food and beverages aside). Our Guest Service Experts take the initiative in offering a full range of services oriented toward ensuring guests enjoy their experience. Whether they're setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work areas and storage spaces, Guest Service Experts ensure that transactions become part of the guest experience. Regardless of your position, there are several fundamental things for success: creating a safe workplace, following company guidelines and procedures, maintaining quality standards, and ensuring that your uniform, personal appearance, and communication are professional. Guest Service Experts are constantly in motion (standing, sitting, walking for long periods, moving across sloped surfaces that aren't always uniform and sometimes slip), review menus (reading and verifying information), and engage in all kinds of tasks (moving things, lifting, carrying, pushing and placing objects weighing less than 50 pounds without assistance; reaching high places and bending down; and making movements that require bending at the knees, turning, stretching, and stooping). It's essential that Guest Service Experts always perform those tasks well (and other reasonable tasks requested of them) so that guests are satisfied and the hotel runs smoothly. DESIRABLE SKILLS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. Relevant work experience: Less than 1 year of relevant work experience. Supervisory experience: No supervisory experience required. License or certification: None At Marriott International, we are committed to providing equal opportunity, making everyone feel welcome, and facilitating access to job opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating based on disability, veteran status, or other characteristics protected by applicable law. At Courtyard, we are passionate about better serving the needs of travelers worldwide. This has inspired us to create the first hotel designed specifically for business travelers, and that's why the current Courtyard experience empowers guests, regardless of their reason for traveling. We're looking for people who achieve their goals and are passionate about delivering a guest experience that goes beyond, who enjoy being part of a small but ambitious team, and who love learning and constantly improving, all while having fun. When you join Courtyard, you join a portfolio of brands with Marriott International. You'll be where you can do your best work, you'll start fulfilling your purpose, you'll become part of an amazing global team, and you'll become your best self.