Sales Support Specialist

Hiring company: Optimum Source: LinkedIn Jamaica Job Summary The Sales Enablement Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory. Specialists ensure the accuracy of sales orders and adherence to all sales policies. Responsibilities • Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry • Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software • Maintain and administer actions in order entry databases, ensuring functionality for order entry • Maintain proper tracking and root cause of escalations, following business standards and procedures • Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines • Provide real-time feedback to Sale reps regarding order entry errors • Perform beta testing on new sales tools and system enhancements • Provide order entry fall out support for all Sales channels • Provide new build support by updating customers and sales reps throughout the survey and construction process • Perform customer contact for various campaigns Qualifications • High school diploma or equivalent • Previous sales or customer service preferred • Experience in a fast-paced call center environment preferred • Requires excellent verbal and written communication skills • Ability to multi-task and solve problems independently • Schedules may include days, nights and weekends