Program Manager

Hiring company: Cable Bahamas Ltd. Source: LinkedIn Bahamas Overview The Program Manager is responsible for driving the company-wide customer experience transformation program and establishing the governance, reporting, and accountability required to deliver a seamless customer journey across channels. The role leads the integrated omnichannel roadmap spanning Retail, Contact Centre, Digital/App/Web, AI and chat, eCommerce, delivery/click-and-collect, and self-service. As a senior individual contributor, the Program Manager leads through influence across multiple functions, translating customer insights and Voice of Customer reporting into prioritized actions, tracking delivery and benefits, and escalating barriers or missed commitments. The role combines disciplined program management, customer experience expertise, data-driven decision-making, and strong executive communication to reduce customer effort, increase digital and self-service adoption, and drive continuous improvement. Qualifications • Bachelor’s degree in Business, Project Management, Marketing, Customer Experience, Operations, Technology, or a related field. • 3–5+ years of experience in program/project management, customer experience, digital transformation, operations, or a related discipline. • Demonstrated experience leading complex, cross-functional programs with multiple stakeholders, dependencies, and workstreams. • Strong knowledge of project and program management disciplines, including planning, governance, risk management, dependency management, and executive reporting. • Experience using customer insights, VOC data, journey analysis, operational data, or performance measures to identify and prioritize improvement opportunities. • Strong analytical and problem-solving skills with the ability to translate data and customer feedback into clear actions and business recommendations. • Demonstrated ability to influence and drive accountability without direct authority. • Strong executive communication, facilitation, stakeholder management, and presentation skills. • Comfort working with digital products and technology teams and translating business/customer needs into clear requirements. • PMP, Agile, Lean Six Sigma, CX, or similar certification is an asset but not required. • Telecommunications experience is an asset but not required. Work Experience • 3–5+ years of experience in program/project management, customer experience, digital transformation, operations, or a related discipline. • Demonstrated experience leading complex, cross-functional programs with multiple stakeholders, dependencies, and workstreams. Employment Level Casual