Human Resources Manager

Hiring company: Confidential Source: LinkedIn Guyana Main duties and responsibilities: • Business partner to business leaders, supporting employee engagement, retention, and recruitment. • Acts as primary business partner to the local business leadership, consulting with and guiding business decisions with employee advocacy and best practices of human resources in mind. • Executes the strategic plan for the site Human Development team to service the existing and future needs of the growing business in the assigned location(s). • Provide valuable guidance on people issues to all leaders and employees • Manages Human Development impact, policy, process, and procedure in a specific location or subset of locations. • Understands the company's employee benefits programs, and educate employees regarding benefits by studying and assessing benefit needs and trends and developing/delivering training to employees on best uses and practices • Help design, develop, and roll out appropriate employee communications to socialize initiatives, reward and recognize employees, and share key messaging at the site level. • Make recommendations for changes in programs, processes, and procedures that will positively impact the business. • Ensures legal compliance by monitoring and implementing applicable national, regional, and local , reporting and recordkeeping requirements; conducting investigations; maintaining records; and representing the organization at hearings as necessary and required. • Primary HD business partner to the local operations leadership, • Partners closely with talent acquisition, payroll, training, quality assurance, and operations to support and drive the short- and long-term success of the business, gaining credibility through sound action and positive contributions • Develops, leads, and manages the local HR team productively and cohesively by counseling employees; and planning, monitoring, and appraising job results. • Partners with leadership team in training, development, and mentoring HR Generalists, Sr. Generalists, and Managers to become more effective business partners • Leads the Human Resources practices and objectives that will provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, and ongoing development. • Responsible for the development and implementation of programs, processes, and metrics that support the achievement of the organization’s business goals. Qualifications: • Bachelor’s Degree in business administration, human resources management, or a related field. • Minimum of 5years of previous management experience with 3 or more direct reports • Minimum of 5years of broad human resources experience across multiple disciplines • Minimum of 5years in a consultative human resources business partner capacity demonstrating • outstanding listening, empathy, and risk management/mitigation/avoidance tactic Other preferred qualifications: • Certification – Senior Professional in Human Resources (SPHR) or SHRM Senior Certified Professional • At least 7 years of previous management experience with 5 or more direct reports, preferably in a business process outsourcing (BPO), call center, or other high-volume environment • At least 7 years of broad human resources experience across multiple disciplines • At least 7 years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics • Minimum of 3 years supporting human resource and business functions in call center or Business Process Outsourcing operations.