Customer Service Officer

Hiring company: Caribbean Maritime University Source: LinkedIn Jamaica By Human Resource ManagementSeptember 21, 2026 • No Comments • 0 • 0 0 0 0 September/2026 JOB POSTING CUSTOMER SERVICE OFFICER The Caribbean Maritime University (CMU), the only specialized maritime university in the English-speaking Caribbean, is inviting applications for Customer Service Officer (Level 3). Summary The Customer Service Officer will provide the value-added customer experience as the first contact for the Office of the Registry. The Customer Service Officer handle complaints, provides appropriate solutions for customers, and follow up to resolve any issues the customers experience. The Customer Service Officer responds to phone calls and emails requests and maintains customer service records. The Incumbent aims to improve the University’s overall customer satisfaction ratings. Primary Duties And Responsibilities • Provides exceptional customer service and promotes the University’s products and services; • Liaise with staff, faculty and other internal stakeholders in addressing student concerns; • Prepares and maintains tracking sheets of students requests to the completion of each query; • Brings specific complaints from customer to the attention of staff who can resolve the situation; • Provides general feedback from customers to management in order to help build a better product or to develop new service; • Ensures full awareness of all products and services provided and keeps abreast with updates and changes; • Maintains and develops relationships with existing customers in person and via telephone calls, emails and social media; • Answers all inbound calls, process out-going calls, respond to emails and react to service requests in a timely manner; • Analyses customer survey forms; • Interacts with all clienteles in a responsive, courteous and efficient manner; • Ensures consistent and effective communication with all internal and external clients; • Handles all customer inquiries in a timely and organized manner in an effort to ensure that satisfaction and loyalty are maximized. Knowledge, Skills & Abilities • Good command of the English Language • Good speaking voice • Customer Service Oriented • Ability to multi-task • Good computer literacy skills • Good team player • Good time management skills • Excellent communicators with great interpersonal skills • Excellent follow-through on customers’ requests • Excellent listening skills • Ability to express care and a welcoming personality Performance Standards • Provides superior customers service at all times. • Process and responds to inbound and out-going calls in a timely manner. • Supports and interacts with customers via phone, email, social media and addresses concerns in a timely manner. • Maintains tracking sheets of students requests to the completion of each query. • Prepares reports in accordance with prescribed formats and schedules. • Documents and distributes correspondence within the agreed timeframes. • Ensures proper procedures are followed in handling and resolving customers concerns and issues at all times. Qualifications & Experience – At least an Associate Degree in Business Administration or equivalent qualification • Training in Telephone Techniques • Training in customer service • Proficiency in Microsoft Suite • Practical experience working with internal and external customers Please submit applications with CVs to the Office of Human Resource and Administration by September 30, 2026. Director, Human Resource and Administration/Deputy Registrar Caribbean Maritime University Norman Manley Highway, Palisadoes Park, PO Box 8081, C.S.O Kingston, Jamaica recruitment@cmu.edu.jm Apply for this position Full Name * Email * Phone * Bio * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Next Post Library Assistant – Circulation Library Assistant – Circulation Contact Us Admissions: apply@cmu.edu.jm Registry: registry@cmu.edu.jm Student Finance: bursary@cmu.edu.jm Human Resources: hr@cmu.edu.jm Apply for degree programmes Palisadoes Park Norman Manley Highway P.O. Box 8081 Kingston C.S.O. Jamaica W.I. +1 876-924-8150 +1 876-618-2408 +1 876-924-8158 fax info@cmu.edu.jm © 2026 Caribbean Maritime University. • ACADEMICS • Back • Faculties & Divisions • Programme/Course Outlines • Library • Class Schedules • Academic Calendar • ADMISSION • Back • How To Apply • Tuition and Financial Information • Registration • Visit A CMU Campus • CMU Graduation 2025 • LIFE AT CMU • Back • The Oasis • The Anchor • News & Events • Student Life • Sports at CMU • Resident Life • SHORT COURSES • CONFERENCE 2025 • ABOUT CMU • Back • Mission & Vision • Quality Management • Back • Quality Policy Statement • Quality Objectives • Accreditation & Awards • Office of the President • CMU Leadership • Charter • CAREERS • LOGIN • PTC • HELP DESK