Customer Service & Admin Assistant GY

Hiring company: Core Code io Source: LinkedIn Guyana We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience. Responsibilities • Respond to customer inquiries through email, phone, chat, and other communication channels. • Provide accurate information and timely solutions to customer questions and concerns. • Handle customer requests, complaints, and follow-ups in a professional and empathetic manner. • Escalate complex customer issues to the appropriate team when necessary. • Maintain accurate records of customer interactions, requests, and resolutions. • Manage calendars, appointments, meetings, and scheduling requests. • Organize and maintain digital files, documents, records, and databases. • Perform data entry and update customer and administrative information. • Prepare and update reports, spreadsheets, documents, and presentations. • Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion. • Coordinate information and requests between customers, internal teams, and external contacts. • Assist with invoices, expenses, orders, and other administrative processes when required. • Support onboarding, internal projects, and other operational activities. • Identify recurring customer or administrative issues and communicate them to the appropriate teams. • Maintain confidentiality when handling customer, employee, and company information. Required Skills • Excellent verbal and written communication skills. • Strong customer service and interpersonal skills. • Excellent attention to detail and accuracy. • Strong organizational and time-management skills. • Strong problem-solving and active listening abilities. • Ability to manage multiple customer and administrative tasks simultaneously. • Strong follow-up and task-management skills. • Proficiency with Google Workspace or Microsoft Office. • Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools. • Ability to communicate professionally with customers and internal teams. • Ability to work independently and take initiative. • Professional, reliable, empathetic, and proactive approach. Requirements • Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role. • Experience handling customer inquiries and administrative tasks. • Experience using CRM systems, spreadsheets, calendars, or other business software. • Strong computer and digital skills. • Ability to manage multiple priorities and meet deadlines. • Ability to work independently and collaborate effectively with remote teams. • Reliable internet connection and a suitable setup for remote work. • Professional, organized, dependable, and customer-oriented attitude. • English proficiency is required if the position involves supporting English-speaking customers, clients, or teams. By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.