Service Advisor-2

Hiring company: Goddard Enterprises Ltd. Source: Recruit.net We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. Core Responsibilities: Responding to customer queries via telephone calls and in-person interactions. • Promptly answering telephone calls. • Providing appropriate information and answers to customer queries. Preparing customer Repair Orders and receiving vehicles for service/maintenance repairs. • Appropriately and accurately preparing customer Repair Orders. • Communicating customers’ complaints/queries and providing assessment/diagnosis given. • Confirming availability of parts prior to receiving vehicles. Ensuring requested and required repair is completed based on Repair Order • Communicating with the Service Manager and Workshop Supervisor regarding the progress of work being done on customer units. • Customers are kept informed about the progress of the work being done. • Preventing discrepancies on customer estimates. • Customer units are properly cleaned when work is completed as per company standards. • Customers are appropriately informed about any extensions to repair/servicing or about any repairs beyond agreed estimate, where necessary. Customer Relationship Management • Customers are appropriately greeted, accompanied to vehicles and details of work done is explained. • Customers are reminded of next periodic maintenance schedule. • Customers are contacted within one (1) week of the service to determine quality of service and level of satisfaction. • Completed job sheets are entered into a customer log with details of the customer service(s) offered, complaints or concerns and any serious complaints are brought to the attention of the Service Manager/Workshop Supervisor. Customer Billing • All bills are accurately completed for all jobs. • All cash bills are paid, and gate pass is seen with stamped invoice before vehicle is delivered. • Records are accurately kept on all transactions. • All Check In sheets are signed.