Customer Service Representative - Remote

Hiring company: InteLogix Source: LinkedIn Pay rate: $16/hr Who We Are At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities - Respond to incoming customer calls regarding their electric and gas services - Educate customers on billing details including explaining charges, payment options, and available assistance programs - Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. - Focus on first call resolution with each customer. - Identify opportunities to add additional services or upgrades that align with customer needs. - Assist customers with account management, including updates to personal information and services. - Document customer interactions in the call tracking system. - Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion - Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals - Perform additional duties as required by management Qualifications - High School Diploma or GED is required - 1 year of customer service experience is required - 1 year of call center experience is preferred - Excellent customer service experience - Strong written and verbal communication skills - Natural ability to empathize with customers - Ability to project and convey a positive, concerned, and professional image to customers - Ability to be adaptable and quickly adjust to change - Must be able to conduct research efficiently and effectively while working within specific time constraints - Adhere to policies and procedures - Adhere to work schedule and punctuality requirements - Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems - Must be able to maintain a high level of confidentiality in dealing with customer information - Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism Work At Home Requirements - Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable). - Download speed must be 10 Mbps or higher. - Upload speed must be 5 Mbps or higher. - Dedicated workspace that is in a quiet and distraction free environment. - InteLogix will provide a computer to use for the duration of the position. - Must have personal device for 2 factor authentication All job offers are contingent upon completion of drug and background checks. InteLogix is an equal opportunity employer: M/F/Disabled/Vet