LOYALTY & TRAVEL CONCIERGE

Hiring company: Sandals Source: BeBee LOYALTY & TRAVEL CONCIERGE Job Summary: The loyalty & travel concierge is responsible for interacting and catering to our returning guests. The agent has direct responsibility for directing first timers - "newbies" - to enroll in our Sandals Select Guest (SSG) programme, organising and executing events exclusively for our SSG guests and ensuring that all standards are fully maintained for the SSG programme. Responsibilities: • Interacting and developing relationships with newbies to convert to SSG guests and deepening and maintaining relationships with existing SSG members. • Preparing all welcome collateral according to SOPs ensuring that they are delivered to rooms and presented in a professional manner for guests. • Ensuring that all SSG guests are recognised as dictated by standards. • Ensuring that SSG collateral to be issued as gifts are properly stored and accounted for as dictated by SOPs. • Ensuring that all SSG exclusive events are organised in a timely fashion and to the professional standard required. • Setting up education programmes to develop Ambassadors for the desk to encourage and drive business to the desk. Qualifications: • Bachelor's Degree in Management of Similar field. • Minimum of One (1) year experience in a similar capacity. Sandals Royal Bahamian (Nassau, Bahamas) A glamorous escape in the heart of Nassau, Sandals Royal Bahamian attracts team members who value elegance, cultural diversity, and delivering world-class experiences in a sophisticated setting.