Café & Retail Partner

Hiring company: Harvest in the Gardens Source: Harvest In The Gardens - JazzHR Café & Retail Partner Department: Food Experience – Café & Retail Location: Harvest in the Gardens (HITG), Nassau, Bahamas About Harvest in the Gardens Harvest in the Gardens (HITG) is a hospitality destination where exceptional dining, immersive entertainment, meaningful community, and genuine hospitality come together to create unforgettable experiences. Our Café & Retail experience blends handcrafted beverages, fresh food offerings, and thoughtfully curated retail products into one welcoming destination. Every guest interaction is an opportunity to create meaningful connections through outstanding service, quality products, and genuine hospitality. Our Café & Retail Partners are cross-trained to support every aspect of the operation, allowing us to deliver a seamless and consistent guest experience while adapting to the needs of the business. Position Overview The Café & Retail Partner is responsible for delivering exceptional guest service while supporting all areas of the Café & Retail operation. Reporting to the Café & Retail Team Lead, this role is fully cross-trained and may be assigned to coffee preparation, food preparation, food assembly, cashiering, retail sales, stocking, cleaning, opening procedures, closing procedures, or guest assistance based on operational needs. Partners are expected to demonstrate flexibility, teamwork, and a willingness to support the entire operation rather than a single workstation. Key Relationships Reports To • Café & Retail Team Lead Collaborates With • Café & Retail Partners • Culinary Team • Venue Services • Guest Experience Team • People & Talent • Operations Leadership Areas of Stewardship Guest Experience Stewardship The Café & Retail Partner is responsible for creating welcoming, efficient, and memorable guest experiences throughout the Café & Retail operation. Responsibilities include: • Welcome every guest with warmth and professionalism. • Prepare and serve food and beverages according to established recipes and quality standards. • Assist guests with retail purchases and product inquiries. • Process transactions accurately using the point-of-sale system. • Maintain product knowledge to confidently answer guest questions and provide recommendations. • Resolve guest concerns promptly or seek assistance when appropriate. Team Member Stewardship • Support fellow partners across all workstations. • Communicate effectively with team members throughout each shift. • Participate in daily shift briefings and operational meetings. • Maintain a positive, collaborative, and guest-focused work environment. • Demonstrate flexibility by working in multiple areas of the operation as business needs change. Operational Stewardship • Prepare coffee, beverages, food items, and retail displays according to established standards. • Maintain cleanliness and organization throughout the café and retail areas. • Restock products, supplies, and merchandise throughout the day. • Follow opening, operating, and closing procedures. • Ensure food safety, sanitation, and merchandising standards are consistently maintained. • Report maintenance or operational concerns promptly. Financial Stewardship • Process guest transactions accurately and efficiently. • Promote featured menu items, beverages, and retail merchandise. • Help reduce waste through proper food handling and portion control. • Protect company assets by following cash-handling and inventory procedures. • Support operational efficiency through organized workstation management. Cross-Functional Stewardship • Collaborate with the Culinary Team to maintain food quality and availability. • Support Venue Services in maintaining a clean and welcoming environment. • Assist with promotional events and seasonal initiatives. • Communicate effectively with leadership regarding operational needs. • Foster collaboration across all operational departments. Team Member Expectations Café & Retail Partners are expected to embrace a cross-trained environment by demonstrating flexibility, adaptability, and a willingness to support every area of the operation. Team members should deliver exceptional hospitality, maintain high operational standards, and contribute to a positive, collaborative culture that places the guest experience at the center of everything we do. Key Competencies • Guest-Focused Service • Hospitality • Adaptability • Teamwork • Communication • Cash Handling & POS Operations • Food & Beverage Preparation • Retail Sales • Organization & Time Management • Attention to Detail • Professionalism Qualifications Required • High school diploma or equivalent preferred. • Previous customer service, hospitality, food service, or retail experience preferred. • Strong communication and interpersonal skills. • Ability to multitask in a fast-paced environment. • Willingness to learn multiple workstations and responsibilities. • Flexibility to work mornings, evenings, weekends, holidays, and special events. Preferred • Previous experience in a café, coffee shop, quick-service restaurant, or retail environment. • Food Handler's Certificate or willingness to obtain one. • Experience operating POS systems. • Experience preparing coffee or specialty beverages. • Knowledge of retail merchandising principles. Working Conditions This position requires flexibility to work mornings, evenings, weekends, holidays, and special events. The role requires extended periods of standing and walking while working in a fast-paced hospitality environment. Partners should be comfortable moving between multiple workstations throughout each shift based on operational needs. Proficiency Requirement To successfully perform this position, the team member must demonstrate the knowledge, skills, and abilities necessary to safely, effectively, and consistently perform the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions where applicable. Our Commitment At Harvest in the Gardens, versatility is one of our greatest strengths. Our Café & Retail Partners are empowered to learn, grow, and contribute across every aspect of the operation, creating a seamless experience for our guests while supporting one another as one team. If you're passionate about hospitality, enjoy learning new skills, and thrive in a collaborative, fast-paced environment, we'd love to hear from you. Join Harvest in the Gardens and become a versatile hospitality professional—serving exceptional coffee, quality food, and memorable guest experiences wherever you're needed most.