Central Station Agent

Hiring company: My-Pulse.com IoT Solutions Ltd. Source: LinkedIn Barbados PURPOSE OF ROLE: Deliver an exceptional level of customer service and client account management that contributes to the achievement of our vision and core values. PRINCIPAL RESPONSIBLITIES x Work independently to resolve client queries, issues, problems x Respond to alarms, follow established processes, and dispatch the necessary personnel x Complete and log daily alarm/response shift reports x Deliver data, information and reports as agreed and requested x Some troubleshooting of Security Systems x Maintain a high level of confidentiality x Active listening and attention to detail x Liaise successfully with internal and external personnel REQUIREMENTS x At least (2) two years’ experience in a 24/7 Security Monitoring/Call Centre environment is mandatory x Excellent grasp of the English Language – written and spoken x High level of technical competency x Confident, mature, self-supervising, practical with a ‘can do’ attitude x Ability to work under pressure and to strict deadlines x Ability to work within a shift system, including late/overnight shifts is mandatory x Must be computer literate, including use of Microsoft Office suite x Unsuitable applications WILL NOT BE ACKNOWLEDGED