Information Technology Support Technician

Hiring company: BankPro® Source: LinkedIn Bahamas Join BankPro: a private digital bank. We are always on the lookout for talented individuals who can contribute to our success and thrive in a dynamic, innovative working environment. Every team member is an invaluable part of our Pro team. As an IT Support Technician, you'll work closely with other teams while also serving as the primary point of contact for support requests and error reports from employees. Key Responsibilities: • Set up new user accounts and machines • Install and maintain hardware/software components on user PCs • Keep operating systems and software updated and patched to maintain user-level security • Replace defective hardware or systems when needed • Act as the first point of contact for error reporting and end-user support • Assist users in operating software and computer equipment • Maintain an up-to-date inventory of software and hardware • Collaborate with the network team to manage Telephony systems • Maintain IoT devices (e.g., video conferencing systems, printers, etc.) • Record and update IT support tickets in the Jira Ticketing System • Manage the company’s physical access control system • Update and review technical documentation • Carry out other tasks as assigned occasionally Requirements: • University degree in Computer Science or a related IT field • Excellent English language skills, both verbal and written • 2-3 years of experience in a similar role • Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus) • Knowledge of Windows Active Directory • Good knowledge of Office 365 and Google Workspace applications • Basic understanding of computer hardware See yourself in this role? Feel free to apply, and we will reach out!