Product Owner (m/w/d) Tools & Systeme Customer Service // remote möglich

Hiring company: E. Breuninger & Co. Headquarters: Stuttgart, Germany Company Description Fashion and Lifestyle, 6,500 employees, 13 department stores, online shops in Germany, Poland, Austria, Belgium, Luxembourg, Spain, Italy, Czech Republic, the Netherlands and Switzerland, over 2,000 brands, 25 restaurants & confectioneries, 15 first-class services, three hair salons and always a special shopping experience – that is Breuninger. A traditional company that operates internationally, clearly defines its goals, and creates innovative possibilities. Job Description Who we are: Technological Pace-Setter for Excellent Service In our Customer Service Services (CSS) department, we set the technological pace for customer service at Breuninger. Our goal: We build the technical infrastructure that empowers our colleagues to deliver customer enthusiasm at Breuninger level. We administer, configure, and orchestrate the tools of tomorrow – from telephony to AI – creating unique customer experiences. Your Mission: Build, Control, and Inspire You are far more than an administrator – you are the ambassador for your products. You take strategic guidelines and operational challenges and independently translate them into excellent technological solutions. You love diving deep into configuration while simultaneously championing your products and inspiring others with your enthusiasm for new features. In doing so, you are a key driver of the digital transformation of customer service. • End-to-End Configuration: You are responsible for the administration and further development of our low-code products (e.g., Zendesk, Babelforce). You enjoy looking under the hood and technically perfecting processes. • Product Evangelism: You make people excited about the product! You market new features internally, inspire users with your solutions, and ensure high acceptance and enjoyment in their use. • Demand & Stakeholder Management: You take on requirements from operations, prioritize them, and orchestrate IT interfaces and external partners as needed. • AI Pioneer Work: You play a central role in selecting and implementing AI components. You master prompting and optimize our systems for maximum efficiency. • Project Management: You lead (sub-)projects from market analysis through go-live and ensure the "perfect product" emerges for customer service. The "Breuninger Plus" for You: • Scope for Design: We offer you a central role in technological transformation – including the freedom to shape your role according to your strengths (strategy vs. technology). Qualifications • Experience and Background: You have several years of experience as a Product/Business Owner or in a comparable role and are accustomed to working agilely and innovatively in a fast-changing e-commerce environment. • Qualification: A completed degree in Business Administration or Business Informatics is advantageous. • Tool Expertise & Passion: You have solid experience in the configuration and administration of ticketing or telephony systems in customer service (e.g., Zendesk, Babelforce) and are eager to take these to the next technological level. • Management: You have experience in independently managing product enhancements or comparable projects and are able to orchestrate external partners and stakeholders. • Technical Mindset: You love low-code/no-code tools and have a strong affinity for AI solutions and modern prompting. • Digital Host Mindset: You take responsibility for ensuring your product not only runs smoothly but delights internal and external customers at every touchpoint. Additional Information At Breuninger, it's about more than just a job. We live appreciation and responsibility – and that's exactly what our benefits reflect. They are a sign of how we support and accompany you. And the best part: this is just a fraction of what awaits you here. Tangible Appreciation: Voluntary vacation and Christmas bonuses plus pension contributions. Your Style, Your Advantage: 30% employee discount, also for your partner, including gastronomy and hair salon. Your Loyalty Counts: From your 5th year, you receive additional vacation days. Sport-Life-Balance: Subsidy for your Urban Sports membership. Grow With Us: From trainings to leadership programs. Workation Available: Up to 30 calendar days per year in selected European countries. Vacation à la Carte: Through salary conversion, you can secure additional vacation days, complemented by a sabbatical option. Mobile in Everyday Life: Lease your dream bike or e-bike easily with our Company Bike program. Have We Sparked Your Interest? Then we should get to know each other quickly. Should you have any questions, Sabrina Rösch is happy to assist you at any time. We look forward to receiving your detailed online application including your availability and salary expectations. Applications via email cannot be processed for data protection reasons. Please use our online application system exclusively. Imprint To apply: https://weworkremotely.com/remote-jobs/e-breuninger-co-product-owner-m-w-d-tools-systeme-customer-service-remote-moglich