Regulatory Remediation Support Officer

Hiring company: Royal Bank of Canada Source: RBC Careers Job Description Application Deadline: July 24, 2026 We are currently recruiting for several contract openings in the Regulatory Remediation Support Officer position within the Regulatory Operations Support Unit What is the opportunity? In this role you will support the Regulatory Remediation Lead by ensuring all operational activities are executed according to Anti-Money Laundering (AML)/KYC (Know Your Customer) Minimum Standards for the maintenance of KYC, FATCA/CRS, Account Classification and other Regulatory compliance documentation for existing risk rated clients. What will you do? • Review and remediate files for applicable clients and businesses based on RBC Global AML Program Client Risk Scoring Methodology and the KYC Minimum Standards • Ensure that all client files flagged for remediation are maintained with updated information and accurately assigned appropriate statuses • Maintain proper record keeping of the remediation tracking tools and other auditable records, for the provision of real time data to management • Support reporting to the Remediation Lead and other partners including but not limited to performance management and oversight reporting • Ensure the review, update, development and implementation of applicable remediation documentation as required • Responsible for scanning of physical client files/documents to a central repository • Development and execution of client outreach material(s) • Participate with client outreach via emails, letters and active calling • Updates to core systems based on client KYC information received • Post validation and confirmation of all KYC documents receive to ensure that are in accordance with approved requirements What do you need to succeed? Nice to have • Associate Degree or equivalent relevant qualifications • At least 2 years’ working experience in Banking Operations, Finance Industry or Compliance Operations • Working knowledge of Microsoft Office with intermediate skills in Microsoft Excel • Effective communication and interpersonal skills • Must be detail oriented with the ability to grasp information quickly • A strong Team Player and an advocate of collaborating with key partners • Results oriented with effective organizational skills, ability to multi-task and meet deadlines • Creative problem solving and strong research skills • Knowledge of KYC requirements • Working Experience in a Client Facing environment will be an asset What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. • Ability to make a difference and lasting impact • Work in a dynamic, collaborative, progressive, and high-performing team • Opportunities to take on progressively greater scopes of work Job Skills Adaptability, Audits Compliance, Communication, Critical Thinking, Data Gathering Analysis, Electronic Mail, Financial Regulation, Know Your Customer (KYC), Operational Requirements, Organizational Governance, Remediation, Scanning, Time Management Additional Job Details Address: 55 Independence Square North:Port of Spain City: Port Of Spain Country: Trinidad and Tobago Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2026-07-20 Application Deadline: 2026-07-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.