Analista De Operações Sênior (Faturamento)

About Us At Qive, we simplify the complex to drive business growth in Brazil. We are the platform that redefines Accounts Payable, integrating and automating payment management, documents, and suppliers with security, intelligence, and end-to-end efficiency. We connect over 210 thousand CNPJs and count on more than 300 professionals in an operation that serves companies across the country. None of this would be possible without people who dream big, execute with agility, and build together the future of Accounts Payable. Here, you'll work with high-performance technology, real scale challenges, and a team that learns fast and delivers impact. Come with us to redefine Accounts Payable and your career! Role Objectives • Act as a technical reference in the Billing, Collections, and Financial Services operations, ensuring the execution, evolution, and scalability of the area's workflows. • Contribute directly to reducing default rates, increasing operational efficiency, improving billing predictability, and enhancing the experience of internal and external customers. • Lead continuous improvement initiatives, automation, standardization, and data analysis, connecting processes, systems, and partner areas to solve structural operational problems. Role Responsibilities • Lead the evolution of billing, collections, and financial service workflows, ensuring greater efficiency, traceability, quality, and reduced rework. • Act as a technical reference in the use and organization of information in HubSpot, Vindi, and other operational systems, ensuring consistency of records and data reliability. • Analyze root causes of default, billing failures, operational bottlenecks, and recurring service issues, proposing structural improvements to mitigate risks and increase operational efficiency. • Conduct automation, standardization, and continuous improvement projects with impact on scale, productivity, operational quality, revenue predictability, and customer experience. • Act as a focal point on critical topics involving strategic accounts, relevant financial discrepancies, billing delays, collections, blocks, unblocks, or sensitive issues. • Build, review, and monitor billing, default, service, productivity, rework, and operational efficiency indicators. • Translate operational and financial data into clear diagnostics, directions, and action plans for decision-making and area prioritization. • Structure scalable processes by combining data, documentation, automation, systems, and operational best practices. • Interact with partner areas such as Product, Tech, Finance, Accounting, CX, CS, and Sales to unblock issues impacting billing, collections, and financial services. • Define and evolve operational standards, execution criteria, playbooks, templates, workflows, and best practices for the team. • Support the area's strategic prioritization based on financial impact, operational risk, execution effort, and customer experience. • Lead end-to-end projects, from diagnosis, scope definition, execution, testing, monitoring, status communication, and results measurement. Requirements • Strong analytical skills applied to operational data and performance indicators. • Experience with structuring, documenting, and improving operational processes. • Advanced proficiency with spreadsheets for analysis, organization, verification, and data treatment. • Experience with operational indicators, dashboards, productivity analysis, SLA, rework, default rates, or operational efficiency. • Experience leading continuous improvement, automation, standardization, or operational scale gain projects. • Ability to work autonomously on complex problems, connecting root causes, financial impact, operational risk, and action plans. • Good communication with internal stakeholders, with the ability to align partner areas, document agreements, and translate analyses into practical next steps. • Organization, sense of priority, and end-to-end responsibility for deliverables, deadlines, dependencies, and results. • Efficiency mindset, with a focus on reducing rework, increasing predictability, and making processes more scalable. Bonus Points if You Have • Knowledge or experience with HubSpot, Vindi, billing systems, CRM, ERP, back-office, or similar tools. • Knowledge of SQL, Python, BI, Looker, BigQuery, Power BI, or data visualization and manipulation tools. • Experience in SaaS companies, fintechs, B2B operations, scale environments, or areas with high service volume. • Experience with automations, system integrations, workflows, APIs, Apps Script, Zapier, Make, or n8n. • Practical experience with continuous improvement methodologies, such as Lean, PDCA, Six Sigma, or similar. • Use of AI applied to data analysis, communication standardization, documentation, productivity, or operational optimization. Benefits • Unimed health plan with national coverage, with no monthly deductions or co-payments for our Qivers and their children; • Dental plan with national coverage, with no payroll deductions and the possibility of including children, relatives, parents, and in-laws; • Flash Flex benefit with a very competitive value, accepted at restaurants, supermarkets, bakeries, mobility, wellness, health, education, culture, and entertainment, with no deductions; • If we grow, our Qivers grow with us! We have a competitive Profit Sharing Program (PPR) aligned with the market; • Extended maternity and paternity leave, including adoption and same-sex couples; • Cost assistance to Qiver in the first 3 months after birth or adoption in the amount of R