Product Owner Zendesk Customer Service (m/w/d) // remote möglich

Hiring company: E. Breuninger & Co. Headquarters: Stuttgart, Germany Company Description Fashion and lifestyle, 6,500 employees, 13 department stores, online shops in Germany, Poland, Austria, Belgium, Luxembourg, Spain, Italy, Czech Republic, the Netherlands and Switzerland, over 2,000 brands, 25 restaurants & confectioneries, 15 premium services, three hair salons and always a special shopping experience – that's Breuninger. A traditional company that takes international paths, defines its goals clearly and creates innovative opportunities. Job Description Who we are: Technology leader for excellent service In our Customer Service Services (CSS) department, we are the technology leader for customer service at Breuninger. Our goal: We build the technical infrastructure that enables our colleagues to deliver customer excitement at Breuninger level. We administer, configure and orchestrate the tools of tomorrow – from telephony to AI – creating unique customer experiences. Your mission: Build, manage and inspire You are far more than an administrator – you are the ambassador for your products. You take strategic guidelines and operational challenges and independently translate them into excellent technological solutions. You love diving deep into configuration, but at the same time champion your products and inspire others with your enthusiasm for new features. This makes you an essential part of the digital transformation of our customer service. • End-to-end configuration: You are responsible for the administration and ongoing development of our low-code products (e.g., Zendesk, Babelforce). You enjoy getting "under the hood" and mapping processes with technical precision. • Product evangelism: You create excitement around the product! You market new features internally, inspire users with your solutions and ensure high adoption rates and user satisfaction. • Demand & stakeholder management: You collect requirements from operations, prioritize them and orchestrate IT interfaces and external partners as needed. • AI pioneering: You play a central role in selecting and implementing AI components. You master prompting and optimize our systems for maximum efficiency. • Project management: You lead (sub-)projects from market analysis to go-live, ensuring the "perfect product" emerges for customer service. The "Breuninger Plus" for you: • Scope for design: We offer you a central role in technological transformation – including the freedom to shape your role according to your strengths (strategy vs. technology). Qualifications • Experience and background: You have several years of experience as a product/business owner or in a comparable role and are accustomed to working agilely and innovatively in a fast-changing e-commerce environment. • Qualification: A completed degree in business administration or business informatics is advantageous. • Tool expertise & passion: You have solid experience configuring and administering ticketing or telephony systems in customer service (e.g., Zendesk, Babelforce) and are eager to elevate them technologically to the next level. • Management: You have experience independently managing product developments or comparable projects and are able to orchestrate external partners and stakeholders. • Technical mindset: You love low-code/no-code tools and have a high affinity for AI solutions and modern prompting. • Mindset of a digital host: You take responsibility for ensuring your product not only runs smoothly but also delights internal and external customers at every touchpoint. Additional Information At Breuninger, it's about more than just a job. We live appreciation and responsibility – and our benefits reflect exactly that. They are a sign of how we support and accompany you. And the best part: this is only part of what awaits you with us. Appreciation that you can feel: Voluntary holiday and Christmas bonuses, plus contributions to retirement savings. Your style, your advantage: 30% employee discount, also for your partner, including food & beverage and hair salon services. Your loyalty counts: From year 5 onwards, you receive additional vacation days. Sport-life balance: Subsidy for your Urban Sports membership. Grow with us: From trainings to leadership programs. Workation available: Up to 30 calendar days per year in selected European countries. Vacation à la carte: Through salary conversion, you can secure additional vacation days, complemented by a sabbatical option. Mobile in everyday life: Lease your dream bike or e-bike easily with our company bike program. Have we sparked your interest? Then we should get to know each other quickly. Sabrina Rösch is happy to answer any questions you may have. We look forward to receiving your detailed online application with your availability and salary expectations. We cannot process applications via email for data protection reasons. Please use only our online application system. Imprint To apply: https://weworkremotely.com/remote-jobs/e-breuninger-co-product-owner-zendesk-customer-service-m-w-d-remote-moglich